Gaming Account
- Providing proof of financial status
- Account Statement
- How to register a new gaming account?
- How can I verify my account?
- How can I change my email address on my gaming account?
- Verifying email address.
Deposits & Withdrawals
- Why was my withdrawal by bank transfer rejected?
- Can I have more than one card registered?
- Apple Pay will not be available temporarily.
- Bank transfer withdrawals
- How do I request a withdrawal?
- Deposit & withdrawal amount limits.
Betting
- Substitute Feature
- What is an Each Way bet?
- What are Enhanced Odds?
- Early Payout on a Two-Goal Lead
- Profit Boost
- What are Profit Boosts?
Promotions
- How do upper bonuses work in MGA Games 3-reel slots?
- Profit boost
- Reward Game Promotion
- Old Welcome Bonus Terms. Valid until 07/10/2026 at 10:00 AM
- Slot tournaments.
- How does the bonus queue work?
Responsible Gaming tools
- Self Exclusion.
- Yearly loss limit
- I have been registered in the gambling access ban file of the Directorate General for the Regulation of Gambling (RGIAJ). How can I access my account again?
- How often can I increase my deposit limits?
- How can I increase/remove my deposit limits?
- What other responsible gaming tools are there?
Turnover
- General Information.
- Sports betting and Turnover offers.
- How is the ratio between real money and bonus money calculated?
- What is the percentage of game contribution in the different categories?
- How do bonus offers or promotions with wagering requirements work?
- When you have an offer with a wagering requirement (Turnover) active.
Technical Information
Slots
- Have you received a "Hardware acceleration error" on your device?
- What are CRASH games and how are they played?
- How can I find the rules and instructions of each slot game?
- Promotions Available in Slots.
- Adjustment of limits in the Slot&Casino sessions.
- Which conditions apply to the games?