To ensure a proper and secure account verification, the document image must meet the following requirements:
We require photos of both sides of the document (except in the case of a passport).
The image must be clear, fully legible, and free from glare or reflections that may obscure any details or security features.
The photo must show all four corners of the document. We recommend not editing or cropping the image.
If you submit a NIE that does not include a photograph, we will also require a valid ID card or passport from your country of origin.
Finally, if an image is rejected, the same photo will not be accepted if uploaded again. Therefore, we recommend taking a new photo before resubmitting, as uploading the same image may cause delays in the verification process.